How iPhone Repair Works in San Francisco

HOW IT WORKS

Repair on your schedule.

Skip the retail store wait. iPhone Repair SF brings certified technicians to you across San Francisco – fully equipped to repair your device curbside, at your home, office, or wherever you are.

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Book

Choose your device, your repair, your time.

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Confirm

Receive instant confirmation by text and email.

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We arrive

A certified technician comes to your door, often within 90 minutes.

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Repair in view

Done right beside you, from a fully equipped service vehicle.

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You're back in business

Most repairs completed the same day — pay only when it's finished.

How It Works

What to Expect

Our Guarantee

Your Privacy

Get a Quote in Seconds

Call us or book online in minutes. Choose from over 400 repair services for Apple and Samsung smartphones and tablets.

Confirm a Time & Location

We provide convenient curbside service throughout San Francisco, on your schedule. No waiting at a retail store – our fully equipped service
vehicles come directly to you.

Receive Confirmation via Email & Text

Once your appointment is submitted, you’ll receive instant confirmation. On the day of service, simply meet your technician, sit back, and relax while we handle the repair.

A premium repair experience, brought to you.

When your technician arrives, they’ll park as close to your front door as possible and bring everything needed to complete your repair on the spot.

Help us find you. Add gate codes, apartment numbers, or parking notes during booking so your technician can reach you without delay.

Prep your device. A 15% charge or higher allows us to properly test your device once the repair is complete.

Repaired in plain view. Every repair is performed inside our fully equipped service vehicle, parked at your location. You’re welcome to stay nearby, chat with your technician, or carry on with your day — we’ll let you know the moment it’s ready.

Pay when it’s done. No deposits, no upfront charges. You’re billed only after the repair is complete and you’ve confirmed everything works.

Backed for a full year.

Every repair we perform is covered by a 12-month warranty from the date of service, parts and labor included. If something isn’t right, we’ll make it right.

What’s covered. Any defect in the parts we installed or the work we performed.

What isn’t. Damage caused by accident, drops, liquid exposure, or use outside the device’s normal operating conditions. Our warranty also doesn’t cover damage from improper storage or unauthorized modifications made after our service.

If you’re ever unsure whether something falls under warranty, just reach out — we’ll take a look.

Your device. Your data. Your control.

Handing your phone or tablet to anyone can feel uneasy. We get it — and we’ve built our process around keeping you in control the entire time.

We never ask for your password. Your device stays accessible to you throughout the repair.

If we need it unlocked, for testing or final calibration, you’ll be right there with us. You decide what’s on screen and when.

Trust isn’t a tagline. It’s the only way we’ve ever done this. We deliver what we promise — and we don’t promise what we can’t deliver.

WHAT HAPPENS TO YOUR DEVICE

Our 4-stage repair process.

From the moment we arrive to the moment we hand your device back, every step is designed for quality, safety, and transparency.

Initial Stage

1CLEANED & DISINFECTED

Your phone could be 10 times dirtier than a toilet seat. We eliminate bacteria and dirt that accumulate on your iPhone or Samsung device over time. Our repair service includes removal of food particles, earwax, and debris that harbor harmful germs.

Next Phase

2VISUALLY INSPECTED

We take great care to return your device in the best possible condition. We start by visually inspecting and recording the condition of the device prior to servicing, then use proven repair techniques and documentation to ensure each repair is done quickly and safely.

Finalization

3SERVICED & SECURED

We take privacy and security very seriously. We never access any private information on clients’ devices or request their password. Your information remains safe throughout the repair process.

Delivery

4TESTED & POLISHED

Once we’ve thoroughly tested your phone to ensure it’s fully operational, our team takes extra care to give it a polished finish. We use a gentle, non-abrasive microfiber cloth to carefully wipe away any streaks or smudges on the surface of your device.

ON APPOINTMENT DAY

What to expect when we arrive.

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We arrive for the appointment

The technician will find the closest available parking to your front door. From there, we just need your device to start the repair.

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Working from the service vehicle

The repair is conducted from the technician’s service vehicle. The technician remains on-site until the job is completed.

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You're free to hang out or go

You’re welcome to stay for light conversation during the repair, or the technician will bring your device to you upon completion.

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Address details matter

Be sure to provide any necessary information for the technician to find your location. Gate codes, apartment numbers, building numbers, and parking slots can be provided in the booking form.

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How to prep your device

Please have your device with at least 15% charge to ensure a timely repair.

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Payment after completion

We collect payment after the repair is completed. Cash, Venmo, Zelle, and card accepted.

OUR GUARANTEE

We guarantee it.

iPhone Repair SF stands behind every repair with industry-leading warranties.

Lifetime warranty on screen repairs

For screen repairs, our warranty period is for the lifetime of that device. If our screen malfunctions under regular use, we will replace the screen again at no cost to you, forever.

12-month warranty on all other repairs

For all other repair types, our warranty period is twelve (12) months from the date of service.

What the warranty does not cover

Our warranty does not cover defects or damage caused by accident, misuse, abnormal use, abnormal conditions, improper storage, neglect, or unusual physical, electrical, or electromechanical stress. It also does not cover defects or damage caused by exposure to liquid, moisture, dampness, weather conditions, sand, dust, or dirt inconsistent with the specifications and instructions applicable to the product according to the user manual.

YOUR PRIVACY

Transparency throughout the repair process.

Handing your smartphone or tablet over to a service technician can be nerve-racking. Will the technician figure out your credit card information? Will they see your tax documents? What about your sensitive photos?

We never ask for your password. Your device remains accessible to you during the entire repair process.

In some unique cases, we may need your device unlocked to test and finalize a repair. In these circumstances, the technician will request for you to be present while navigating the contents of your device. People want to know they can trust any company they do business with. Our track record proves that we are the company that follows through on our promises and delivers what we advertise.

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FREQUENTLY ASKED QUESTIONS

Common questions answered.

How long does a typical repair take?

Most screen replacements and battery replacements take about 30 minutes. During this time, we clean your device, perform the repair, test the screen, and conduct an initial inspection. Occasionally, repairs may take 30-45 minutes if we encounter minor complications — this is just the nature of electronic repair and nothing to worry about. For more complex repairs like liquid damage diagnostics or back glass replacement, expect around 90 minutes. Your technician will provide an estimated timeframe after visually inspecting your device upon arrival.

Do I need to back up my phone before you start the repair?

Most people don’t, and 99% of our hundreds of thousands of repairs are completed without any data loss. We genuinely do not have issues with customer data during repairs. However, if your device has pre-existing conditions like significant liquid damage that we discover during the repair, there’s a small chance it might not turn back on. For this reason, we recommend backing up your data every 90 days as a general best practice — you just never know when something unexpected happens. It’s always better to be safe.

What happens if you can't fix my phone on-site?

In some situations, we may determine a device is irreparable. In other cases, we might have a fix, but it’s outside the limitations of what we can do at the service vehicle. If that happens, the technician will offer to take your device to complete the repair and bring it back to you. This is not mandatory — it’s simply an option we present. You’re never obligated to proceed if you’re not comfortable with that arrangement.

Do you provide a loaner phone if my repair takes longer than expected?

We do not provide loaner phones as a standard service. However, your assigned technician may have one on hand depending on the situation and availability. It’s worth asking when you book or when the technician arrives — some technicians keep loaners available for customers whose devices are completely inoperable.

What forms of payment do you accept, and when do I pay?

Payment is collected only after the repair is completed and your device is confirmed to be 100% operational. Nothing is paid during online booking. We accept cash, credit, debit, Venmo, Zelle, and Cash App. Payment is made directly to the technician at the completion of service.